Skip to content

💬 Customer Experience Certifications

These certifications strengthen my expertise in customer support, customer success, CRM platforms, service management, and professional communication. They complement my QA leadership experience by enhancing stakeholder communication, issue triage, incident handling, and collaboration between QA, Product, Support, and Engineering teams.

Certification Summary

Category Details
Total Certifications 9
Primary Focus Customer Support, CRM & Service Management
Learning Providers Zendesk, LinkedIn Learning, Coursera, Starweaver
Technologies & Platforms Zendesk, HubSpot CRM, Ticketing Systems

Certifications

S/N Certification Provider Issued Key Skills Verification
1 Zendesk Customer Service Professional Certificate Zendesk Jun 2026 Customer Support, Zendesk Verify
2 Customer Service Foundations LinkedIn Learning Jun 2026 Customer Support Verify
3 Building Rapport with Customers LinkedIn Learning Jun 2026 Customer Relationships Verify
4 Customer Service: Handling Abusive Customers LinkedIn Learning Jun 2026 Customer Relations Verify
5 Creating Positive Conversations with Challenging Customers LinkedIn Learning Jun 2026 Conflict Resolution, Communication Verify
6 Serving Customers Using Social Media LinkedIn Learning Jun 2026 Social Media Customer Support Verify
7 Introduction to CRM with HubSpot Coursera May 2024 CRM, HubSpot Verify
8 HubSpot: Working with a Ticketing System Coursera May 2024 Ticketing Systems Verify
9 Customer Relationship Management Starweaver May 2024 CRM Verify

Skills Acquired

  • Customer Support
  • Customer Success
  • Zendesk
  • CRM
  • HubSpot
  • Ticket Management
  • Customer Relationship Management
  • Stakeholder Communication
  • Incident Handling
  • Service Operations
  • Conflict Resolution
  • Professional Communication

Continue Exploring